When you don't know who to call,
When you don't know where you are
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Frequently Asked Questions

What is required of my phone to use the mySOS Panic Button?2

iPhone 4s with iOS7 or later
Android handset with 4.3 or later
Bluetooth® 4.0
Airtime
An active data connection with data bundle

Are there any monthly costs?8

No. There are no monthly charges from mySOS side.
If your Panic Button is linked to your emergency service provider e.g. armed response or neighbourhood security, the service provider might charge you for the services they deliver to you.

Where can I use mySOS Panic Button?11

Anyone, anywhere in South Africa can use it, as long as you have mySOS downloaded and running on your smartphone. In fact, it works anywhere as long as you have an active data connection either through the GSM network (i.e. Edge, 3G, 4G or LTE) or through Wi-Fi.

How do I link my Panic Button to work with the mySOS app?3

In the mySOS app on your mobile phone go to Settings by pressing the settings icon Then go to “My Panic Button”. Under the “STATUS”-heading click on “Tap to link”. Follow the on-screen instructions on your phone.

Alternatively you can go straight into the Panic Button settings by pressing the on-screen Panic Button icon or

The Panic Button icon - Status changes4

The Panic Button icon changes according to the Panic Button status. The meaning of each icon is as follows:

No Panic Button has been linked to the mySOS app

A Panic Button is linked to your mobile phone and within range of your mobile phone

You have disabled your Panic Button (Panic Button Settings) or your phone’s Bluetooth has been switched of and your Panic Button is unable to connect

How do I unlink my Panic Button5

In the mySOS app on your mobile phone go to Settings by pressing the settings icon Then go to “My Panic Button”. Under the “STATUS”-heading click on “Tap to unlink”. Follow the on-screen instructions on your phone.

Alternatively you can go straight into the Panic Button settings by pressing the on-screen Panic Button icon under the “STATUS”-heading click on “Tap to unlink”.

mySOS Panic Button loses connection and blinks continuously6

You need to restart the mySOS Panic Button:Press and hold the button for 30 seconds
You will hear 2 beeps and see 2 red flashes
Unlink the Panic Button in the mySOS Emergency App
Link the mySOS Panic Button again by pressing and holding the button for more than 10 seconds (or until you hear a beep and see a green light flash)
Select the mySOS Panic Button on your app to link again

How do I switch off mySOS Panic Button? (e.g. you are going abroad and want to conserve the Panic Button battery)7

Press and hold the button for 30 seconds
If Panic Button alerts were switched “ON” in the mySOS app then there will be a beep and flashes, but on about 30 seconds the button will beep 5 times (a sequence of 3 plus 2 beeps)
If Panic Button alerts were switched “OFF” in the mySOS app then the Panic Button will beep twice after about 30 seconds. The Panic Button will then switch off.

What is the battery life of the mySOS Panic Button?9

It can last up to 6 months, depending on use.
For optimal battery life the Panic Button should always be in range of the phone (reconnections shorten battery life). If you are planning to not to use the Panic Button for a specific time then disable the Panic Button (Panic Button Settings).
The mySOS Panic Button uses a standard coin cell (Lithium CR2032) that can be replaced by the user or local watch repair shop.

Will using the Panic Button drain my smartphone's battery?10

If your mySOS Panic Button and smartphone continuously lose connection and re-connect, it will drain battery faster on both the Panic Button and your smartphone. However, the usage (like all Bluetooth devices) will be minimal.

How do I change the battery?12

mySOS uses a standard coin cell battery (CR2032) and can be changed easily. We recommend that you go to a local watch repair shop.
If you want to replace the battery yourself, please have a look at the video and follow these steps:
1. Place the Panic Button on something that has a good amount of friction (like Prestic)
2. Turn Panic Button anti-clockwise while pressing down
3. Replace the battery
4. Ensure that the ^ marks line up as shown and turn Panic Button clockwise while pressing down
5. Press Panic Button for 10 seconds to enable it again (Panic Button will beep and flash green LED)

Replacing mySOS Panic Button Battery

Will mySOS notify me if the battery in my Panic Button runs low?21

Yes, the mySOS app will send you a push notification on your phone when the Panic Button battery runs very low. You can also check the remaining battery power under “My Panic Button” in Settings.

Can I use the mySOS Panic button in the shower?13

Yes. The Panic Button is waterproof up to 1meter.

How far can the Panic Button be from my phone?14

Typically Bluetooth devices have a 10-15 meter (33ft) range. This is very dependent on interference and obstruction. Outside with line of sight, a range of up to 50 meters (132ft) can be achieved under ideal circumstances.

I cannot enable Fall Detect15

Fall Detect is currently only available on IOS devices. It will be launched shortly for Android.

What will Fall Detect do?16

Fall Detect will detect an impact on the Panic Button and send a signal to your mobile phone. This will start a 30 second countdown timer in the mySOS app. If the Fall Detect countdown timer is not cancelled within 30 seconds a Fall Detect emergency notification will be sent to all your emergency contacts i.e. the emergency contacts you loaded under Settings in the mySOS app.

Depending on your profile a Fall Detect emergency might also be sent to your emergency provider. This function is subject to subscription by your service provider.

How does the Panic Button determine my location?17

The Panic Button only works with mySOS app installed on your iOS or Android smartphone. The Panic Button merely sends a signal to your smartphone when a position is required and the smartphone’s very accurate GPS is then used to establish your position.

Why does my Panic Button sometimes beep 18

Note: The Panic button will only beep or flash if the option “Panic Button alerts” have been enabled in the “My Panic Button”-section under settings.

The Panic Button will beep when the connection to your mobile phone is lost. The moment the connection is re-established the Panic Button will beep again.

I do not want my Panic Button to beep and flash the Led at any time19

In the mySOS app on your mobile phone go to Settings by pressing the settings icon Then go to “My Panic Button” and switch “Panic Button alerts” off.

I want my phone to notify me when it loses connection with my Panic Button20

In the mySOS app on your mobile phone go to Settings by pressing the settings icon Then go to “My Panic Button” and switch “Phone alerts” on.

How do I know if an emergency was activated when I press the Panic Button?22

If Panic Button alerts were switched “ON” in the mySOS app, then the Panic Button will beep once and flash red. This means the button was pressed on the Panic Button. Next there will be another beep and the Panic Button will now flash red and green. This indicates that the Emergency was successfully activated in the mySOS app on the phone. Once the Emergency has communicated with the mySOS servers the following text will be displayed in a pop-up window in the mySOS app: “Emergency Activated: An emergency has been activated and your emergency contacts have been notified.”

If Panic Button alerts were switched “OFF” in the mySOS app then you will get no response from the Panic button itself. It will however clearly be visible in the mySOS app that an emergency was activated. The following text will be displayed in a pop-up window in the mySOS app: “Emergency Activated: An emergency has been activated and your emergency contacts have been notified.”

Will the panic button work if I force-close mySOS?23

No, mySOS must be running or running in the background. Your phone can be in standby-mode (i.e. screen switched off). It is important to note that the Panic Button is connected to the phone and the phone is connected to the internet.

I want to link my Panic Button but I do not see any Panic Buttons in the connection list24

Repeat the linking process and specifically note that the Panic Button must be pressed 10 second to switch it on. If this is still not working please replace the Panic Button battery.